Terms and Conditions
Terms and Conditions
Terms and Conditions
The terms and conditions listed below is an inseparable part of the contract between Vietmotors (Party A) and you (Party B). When you would like to use our service, you have to accept all the terms and conditions as below:
2.1. The delivery/ collection fee is 100,000VND per bike per delivery/ collection.
2.2. All deliveries and collections need to take place during working hours. If party A is forced to collect any bike outside of these hours or from a third party, party A reserve the right to withhold the deposit as stated in 5.2. below.
2.3. Party A is unable to deliver / collect bikes outside of Hanoi.
2.4. Bikes can be collected / returned to the shop at any time during working hours
3.1. Party B must inform party A any problems of the bike and party A will get it fixed as soon as possible.
The cost to fix the bike will be on party B’s account if those problems are due to:
Please note If Party B has paid to fix the bike in a mechanic’s without letting party A know, party A will not be responsible for any charge claimed.
3.2. The cost to fix the bike will be on party A’s account if those problems are due to:
Please note If party B has paid to fix the bike in any mechanic’s with party A’s approval, party A will reimburse those charges on party A’s account as stated above in full and not be responsible for any incidental charges claimed.
3.3. Party A provides a free service for all bikes once every two months at our mechanic shop.
3.4. If the keys are lost and party B requires a set of replacement keys, party A will assist as soon as possible. The fees for a new set of keys is 100,000VND (one hundred thousand dong).
3.5. If the bike has any problems, party B must take it to the mechanic shop to get it fixed. Party A can help take the bike to the shop if:
3.6. Flat tires: Party A will reimburse the cost to fix the flat tires if the cause is because the tires have worn out. Party A will not reimburse if the cause of the flat tire is that:
The reimbursements are as below:
Please note If the tires are replaced without party A’s approval, party A will not be responsible for any charge claimed.
4.1. In the event of lost / stolen / written off bikes, party A will:
4.2. If the police retrieve your bike, party B must inform party A as soon as possible so that party A can get it back. Party B will be responsible for any charges incurred which may include fines, storage, or transportation.
4.3. If party B parks the bike somewhere and loses the ticket, party B must inform party A as soon as possible and party A will help you get the bike.
5.1 Bikes are to return at the shops during working hours. A pick up fee will be charged if Party B is unable to return the bike at the shops.
5.2. A 24 hours’ notice is required before returning the bike. Party A does not accept for bikes to be left with third.
5.3. If there is any damage to the bike party A will withhold the deposit until repairs are done. Party B is expected to pay any extra costs if these are greater than the deposit.
5.4. When returning the bike it is party B’s responsibility to check carefully for any items left under the seat.
6.1. The deposit is one month rent.
6.2. The deposit will be returned in full if:
6.3. The deposit will be retained if:
6.4. Party A will return the original deposit paid and will not allow for any difference in exchange rate nor pay any interest on the original deposit.
6.5. Other charges
Free cancellation when: you cancel your booking more than 48 hours prior to arrival.
Cancellation will be charged when :* If you cancel booking less than 48 hours prior to arrival you will be charged 20% deposit.
But please feel free to send us email so we may help you to cancel the booking.
We highly recommend that all travelers obtain travel and health insurance. Our quotation for the tour and bike is not included of medical insurance and travel insurance.
Vietmotors has no responsibility to pay any expenses for accidents, sickness, disease caused during the tour we organize.